City of Stirling Corporate Business Plan

Improve Service Desk Applications

2019/20

2020/21

2021/22

2022/23



Incremental upgrades to improve service efficiency

Q1 Q2 Q3 Q4

Scope of works defined (including form and workflows)

Upgrade complete

2019/20 project cost: $25,000

Not applicable Not applicable

Out Centres Network and Connectivity Upgrade

2019/20

2020/21

2021/22

2022/23



Q1

Preferred WAN service provider selected Equipment vendor and models for different sized out- centres selected

Replacing ageing communications equipment with updated equipment that allows for improved resiliency and flexibility when provisioning communication links

Q2 Q3

Pilot testing complete

2019/20 project cost: $115,469

Vendor network deployed and testing complete to two major out-centres

Q4

Not applicable

Security Monitoring and Event Management for the City’s ICT Environment This project will deploy a security information and event management (SIEM) system to monitor the City’s internet and communication technology environment Q1 Q2 Q3

2019/20

2020/21

2021/22

2022/23



Preferred vendor selected

No scheduled milestones in this quarter No scheduled milestones in this quarter No scheduled milestones in this quarter

Q4

2019/20 project cost: $75,000 Rates System Development

2019/20

2020/21

2021/22

2022/23



This project will improve the property and rating system usage

Q1 Q2 Q3 Q4

No scheduled milestones in this quarter

Project scoping and business requirements reviewed

2019/20 project cost: $50,000

No scheduled milestones in this quarter

Project implementation completed

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