City of Stirling Corporate Business Plan

Outcome 2: Partner of choice Objective:What does the City aim to achieve? Work with and influence others for mutual benefit Strategy: How will we get there? y Advocate, lobby and partner with stakeholders to benefit the community y Provide local government sector leadership.

Outcome 3: Customer-focussed organisation Objective:What does the City aim to achieve? Strengthen customer service Strategy: How will we get there? y Provide consistent, responsive and efficient customer service y Involve, engage and include our community in the decision-making process y Transform the City’s digital environment to increase access to the City.

Key informing frameworks and plans y Stakeholder Identification, Management and Engagement Plan y Risk Action Plan.

Key informing frameworks and plans y Customer Engagement Strategy 2020.

Outcome 2: Services Services

Outcome 3: Services Services

Sub-services

FTE

2021/22 net service cost

Sub-services

FTE

2021/22 net service cost

Executive Services y Executive support

5.10

Nil The cost of this service is $1,514,727 which is fully allocated to service units

Customer Experience (previously known as Customer Service) Marketing & Communications

y Customer contact centre y Front counter y Business improvement

29.39

$499,090 The cost of this service is $3,656,333 of which $3,157,243 is allocated to service units Nil The cost of this service is $3,062,343, which is fully allocated to service units

y Advocacy and stakeholder management y Lobbying for major funding y Internal audit

y Strategic marketing y Digital marketing y Graphic design y City publications

16.16

y Community engagement y External communications y Internal communications

44

Corporate Business Plan 2021 – 2025 | 45