City of Stirling Digital Strategy

As we move towards becoming a leading digital organisation, the City is committed to empowering its people to succeed in an ever-evolving digital landscape. We will create an environment where innovation, agility and seamless service delivery are at the heart of everything we do. This will allow our people to meet the changing needs of our community while enhancing operational efficiency and collaboration.

Team Stirling is at the heart of our transformation. As we adopt new technologies and ways of working, we are investing in the skills, culture and leadership needed to thrive in a digital-first environment. This focus area is about supporting our workforce as we transform — building confidence, capability and a shared sense of purpose in delivering better outcomes for our community. Digital literacy programs to build data confidence and innovation skills across all levels of the organisation will help our people at all levels of experience to thrive in the digital age. We will support and uplift those with less experience through those that are already digitally savvy 2. Curiosity and innovation anchored within our culture By embedding experimentation, continuous learning and cross-functional teamwork to build a Team Stirling that is digitally enabled and can navigate the future with confidence Guiding principles: 1. Digital capability building Outcomes • P1. Modern workplace for flexibility and collaboration By implementing digital collaboration tools and cloud platforms that will empower and support our teams with seamless communication, knowledge sharing and responsible data sharing. This will ensure our people can work securely from anywhere, fostering inclusivity, adaptability and a culture of belonging • P2. Enable efficiency and reduce process time By having fit-for-purpose tools and streamlined digital processes, we reduce manual and time-consuming tasks and enable our people to lift productivity and work seamlessly from any location, at any time

3. Future-ready workforce An adaptable, supported and diverse workforce is key to sustainable business outcomes. We will ensure we invest in the right mix of skills and embed modern work practices to meet future people and business needs 4. Wellbeing and inclusion By embedding wellbeing and inclusion into our transformation journey, we will create a workplace that is diverse and feels supported to innovate through having practices and tools in place to adapt to the changing work environment.

• P3. Enhance consistency in service experiences

By standardising processes and leveraging existing digital platforms we will enhance consistency, reliability and ensure uniform, high-quality service delivery across all business units • P4.Tech-savvy and innovative By developing digital literacy across the City and fostering an innovative mindset and environment, so our people are proficient and prepared for future challenges. We will ensure our teams are equipped with new technologies and can effectively use data, focusing on compliance with relevant legislation through expert support networks and learning opportunities. We will also create an environment where our people can experiment and pilot new technologies to enhance service delivery.

City of Stirling Digital Strategy 2025 - 2028 | 13