City of Stirling Digital Strategy

The City’s technology strategy embraces innovation to drive operational efficiency, enhance service delivery and build a sustainable, connected community.

By integrating operational technologies (OT), Internet of Things (IoT) and artificial intelligence (AI) we aim to deliver seamless services for residents, business and visitors, while enabling our people to work smarter.

Guiding principles: 1. Best tool for the City

4. Next-generation tools adoption: a. Artificial intelligence

This means smart investments, standardising platforms and consolidating systems into existing enterprise solutions, including OT and IoT devices. By doing so the City will be able to work more efficiently, simplify operations and lower costs 2. Interoperability Ensure systems and technologies can work seamlessly together, allowing for easy integration and collaboration across different platforms and devices 3. Technology governance Robust governance will ensure that technology investments align with strategic goals. Through clear policies, architecture principles and accountability structures, we will manage risks, drive value and ensure ethical, sustainable use of technology 4. Next-generation tools adoption The City adopts a risk-based, optimistic approach to emerging technologies, prioritising practical value over cutting-edge solutions. The integration of modern OT, IoT and AI will continue to evolve, driving smarter, data-driven decisions and improving service delivery

Initially focusing on everyday responsible and ethical AI for back-office and front-office functions, we will progressively advance to game-changing AI through proof of concepts. This approach will enable smarter, proactive solutions for maintenance, sustainability, service optimisation and community engagement, driving innovation while addressing future challenges effectively b. Smart city technologies The increasing use of IoT sensors and OT will deliver great services, operational efficiency and enable the collection and analysis of real-time data for efficient planning and management c. Digital twins The progressive use of virtual models of our infrastructure and urban environments will enable better planning and management and will increase possibilities of engagement with our community d. Cloud computing and edge computing Enabling remote work, anytime anywhere access, cost-efficiency and improved service delivery speed.

Outcomes: • T1. Maximise value

• T3. Scalable flexible systems and infrastructure

By maximising the use of existing products and their licensing. Consolidate disparate systems, including OT and IoT devices, into the best tool for the City, with integrated, streamlined solutions that improve operational efficiency, reduce complexity and technology friction for our people • T2. Innovation By leveraging emerging technologies and new ways of working across the City, enabling faster, smarter and more cost-effective operational systems and service delivery

By adopting cloud native services to enable flexible, scalable technology that supports business outcomes, growth, innovation and cost optimisation • T4. Automated Solutions By streamlining workflows and optimising processes before paperless digitisation, leveraging automation and integrated systems to minimise manual tasks. This will enable faster decision-making, task completion and boost overall productivity while ensuring that processes are standardised for consistent, high-quality service delivery.

City of Stirling Digital Strategy 2025 - 2028 | 17