City of Stirling Digital Strategy

Table of Contents

A message from the Chief Executive Officer

3

Integrated Planning and Reporting Framework

4

The Digital Strategy 2025-2028

6

Our digital aspiration

7

Our digital purpose

7

Embedding the City’s values in our Digital Strategy

8

The core outcome: support operational excellence

8

The five key Digital Focus Areas

9

Focus Area 1. – Our customers (community)

10

Focus Area 2. – Our people

12

Focus Area 3. – Data and business intelligence foundations

14

Focus Area 4. – Technology

16

Focus Area 5. – Cybersecurity

18

A new way of working

20

What does success look like?

22

Performance monitoring of digital outcomes

23

Digital Governance Model

24

Appendix – Measures of success

26

Appendix – Table of Definitions

29

Appendix – Related Plans, Frameworks and Legislation

30