City of Stirling Digital Strategy

Performance monitoring of digital outcomes To ensure the success of the Digital Strategy, it is essential to establish a robust performance monitoring framework. This framework will include clear metrics, regular measurement intervals and defined targets to track progress and ensure that the City is heading in the right direction. The success of the Digital Strategy will be measured and reported bi-annually. This regular monitoring will allow for timely identification of any issues and enable prompt corrective actions. Additionally, an annual review will be conducted to assess overall progress and make any necessary adjustments to the strategy. Metrics and targets To effectively measure the success of the Digital Strategy, the following key performance indicators (KPIs) will be tracked: 1. Operational efficiency 2. Service effectiveness 3. Continuous improvement

Metrics such as the reduction in manual tasks, time saved through process automation and improvements in data management will be monitored. Targets will be set to achieve a specific percentage reduction in manual tasks and time saved within the first year

Metrics such as customer satisfaction scores, response times and the accuracy of data analytics and reporting will be tracked. Targets will include achieving a certain level of customer satisfaction and reducing response times by a specific percentage

Metrics such as the number of new technologies adopted, the number of staff trained in digital skills and the implementation of best practices will be monitored. Targets will be set to adopt a certain number of new technologies and train a specific percentage of staff within the first year.

Baseline measures Baseline measures will be established at the start of the Digital Strategy implementation to provide a reference point for tracking progress. These baseline measures will include current levels of operational efficiency, service effectiveness and continuous improvement. By comparing the baseline measures with the quarterly and annual performance data, the City will be able to determine if it is heading in the right direction and make any necessary adjustments to the strategy. Reporting and accountability Regular reports on the performance of the Digital Strategy will be presented to the City’s leadership team and relevant stakeholders. These reports will include detailed analysis of the KPIs, progress towards targets and any corrective actions taken. This transparent reporting process will ensure accountability and enable informed decision making to drive the success of the Digital Strategy.

City of Stirling Digital Strategy 2025 - 2028 | 23