CoS_TeamBrief_August_2023

Our people

Employee Spotlight: Dijana Miloseski The City's employee spotlight series is a way for employees to learn a little more about their colleagues and the services they deliver internally and to the community. This month we feature Dijana Miloseski, Customer Experience Team Leader.

the inspiring colleagues I have met during my working career who have become lifelong friends and mentors. Getting the opportunity to complete my Diploma of Leadership Coaching, which assisted me in unlocking my team members' full potential for them to achieve greatness. If City employees have a question about corporate uniforms , they should contact me. Outside of work, what would we find you doing? Spending time with my two children and husband. Exploring Perth's bars and restaurants. Exercising and listening to motivational podcasts. What are your top four bar and restaurant recommendations? Wildflower, Lotus, QT, 18 Knots rooftop bar and The Reveley and Hadiqa. If you could have one superpower, what would it be and why? I would want the superpower to heal anything for anyone. Any injury or illness, be it physical, mental or emotional. If you had to delete all but three apps from your smartphone, which ones would you keep? • Viber: I keep in contact with my family overseas via Viber. • Spotify: I listen to my motivating podcast and music daily. • HelloFresh App: I plan and order my meals for the week ahead. If you have a colleague whose brilliance deserves to be celebrated, email internal. communications@stirling. wa.gov.au

How long have you been at the City, and what has your career pathway looked like? I joined the City in 2013 as a Customer Experience Officer with the Front Counter team, then progressed to the position of Coach before successfully being appointed to a secondment as Customer Experience Team Leader, where I found my passion for leading and developing colleagues. What does your role at the City involve? My role involves: • Managing the day-to-day front counter operations by leading

• Guiding, coaching and mentoring my front-line team to provide excellent customer experience to the City's diverse customer base by delivering an efficient, quality face-to-face customer experience to create moments that matter for our community. I also provide opportunities through engaging and supportive development experiences, encouraging my team to grow, develop and learn. During your time here, what have been some of your highlights or favourite projects you've worked on? My highlights would have to be

7