Stirling Scene Winter Edition

Ask the City!

The City’s Customer Contact Centre receives thousands of phone calls from Stirling residents each week. Staff from the City’s Customer Service team provide answers to some of the most frequently asked questions. Q. How do I dispose of shredded paper? Shredded paper is not recyclable and can be placed in your red-lid general waste bin for disposal. Q. There is a car that has been parked on my street for a few days without moving, can you do something about it? If a vehicle has been parked in one location for more than 24 hours, it can be considered abandoned. If you see an abandoned vehicle or need to leave your car unattended in a public area for a long period of time, please phone the City on (08) 9205 8555.

Setting the standard in customer service To provide a better experience for our customers, the City will soon launch its new Relationship Management System (RMS) known as Salesforce. This new system will significantly improve customer service and make it easier than ever to interact and communicate with the City. As the first local government in Western Australia to implement this world-leading RMS technology, we will set the benchmark across local councils for delivering exceptional customer experiences. Our new RMS will enable you to lodge requests, access updates and seek general information online and around the clock. The improvements will allow you to report issues on-site, receive updates and experience faster response times. Above all, the new RMS will help us deliver first-class customer service and continue to be the City of Choice.

Ready to improve the look of your verge?

To ensure all front verges are developed appropriately, the City has guidelines in place that provide direction on materials that can be used as verge treatments. Here’s a quick summary of the do’s and don’ts of verge treatments: Acceptable materials include:  Gardens

Materials not accepted:  Overgrown trees or shrubs obstructing the footpath or visual sightlines  Stone, gravel or crushed brick or rocks  Items that protrude above the natural level of the verge such as retaining walls, high mowing kerbs, steps, star pickets  Anything that creates an undue hazard to a road user or pedestrian  Sea containers (temporary placement may be permitted). For more details about verge treatments, visit www.stirling.wa.gov.au/verge or phone one of the City’s Verge Control Officers on (08) 9205 8555.

NAIDOC event 2019 Be part of this year’s NAIDOC event and celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples. The Stirling Leisure Centres – Herb Graham Mirrabooka will host the free event on Monday 8 July from 10.00am to 2.00pm. You can look forward to lots of great entertainment for all ages including Aboriginal dancers, live bands, giant kid’s slide, Aboriginal-themed face painting, bouncy castles, animal farm and more. The theme for this year’s NAIDOC celebrations is ‘Voice. Treaty. Truth. Let’s Work Together’ which represent three key elements to reforms set out

in the Uluru Statement from the Heart. Released in 2017, the Statement contains the aspirations of First Nation’s Australians for a constitutional voice and a Makarrata Commission to supervise treaty processes. Support your local Aboriginal and Torres Strait Islander community by coming along to this year’s NAIDOC event.

 Lawn  Mulch  Reticulation

Hardstand (paving, synthetic turf or concrete) must be limited to one-third of the available verge area and requires prior City approval.

Local Government elections on the way Now is a great time to make sure your enrolment details are up- to-date ahead of this year’s Local Government elections. To vote in the 2019 Local Government elections, you must be enrolled as a resident or registered on the City of Stirling Non-Resident Owners and Occupiers Roll by Friday 30 August 2019. Residents who need to enrol or update their details must complete an enrolment form available from any Australia Post or visit www.aec.gov.au to enrol online via the Australian Electoral Commission website. To enrol on the City of Stirling Non-Resident Owners and Occupiers Roll, you must either own a rateable property in the City, but not live there, or occupy a rateable property in the City by commercial lease. Visit www.stirling.wa.gov.au/election2019 for more details. In a first for the City of Stirling, electors will have the opportunity to vote for the Mayor in addition to their ward Councillor at this year’s elections.

New Waste and Recycling Guide The City’s new Waste and Recycling Guide 2019/20 provides lots of valuable information about waste and recycling services available to residents. Keep your copy on the fridge for everything you need to know about rubbish collection dates, scheduled green waste collections and on-demand services. The handy guide also features details about services offered by the Recycling Centre Balcatta including tip passes and disposal of household hazardous waste materials. Make sure to check out the guide for ways you can maximise recycling and reduce waste.

Mayor Mark Irwin and library member Mandy Murphy Bikes in libraries?

Stirling Libraries have always been a great place to exercise the mind, but now you can get some physical exercise too. All six City libraries in Dianella, Inglewood, Karrinyup, Mirrabooka, Osborne and Scarborough have introduced new exercise bikes that feature a table at the front so you can read while you ride. Lots of library members have given the new ‘reading bikes’ the thumbs up, with the bicycles already getting plenty of use by visitors of all ages. So, whether you want to flick through a magazine or read your favourite book, you can enjoy it and keep active at the same time in the air-conditioned comfort of your local library.

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