City of Stirling Corporate Business Plan

ABOUT THE CITY OF STIRLING

Reporting performance

Tracking progress towards the objectives in our Strategic Community Plan, Sustainable Stirling 2022–2032, and the Corporate Business Plan is a crucial aspect of the City’s Integrated Planning and Reporting Framework. The City communicates its achievements and progress to the community through the Annual Report.

The City of Stirling uses a ‘balanced scorecard’ approach to evaluate the progress, performance, and quality of the projects and services outlined in the Corporate Business Plan. This balanced scorecard assesses the City’s service performance across five key areas: Customer service Indicators will be used to measure customer and community satisfaction through independent surveys and internal analysis of efficiencies when dealing with customer correspondence. Financial Standard accounting practice indicators such as budget variances will be used to measure

Environmental Performance measures will be applied to relevant City services, focusing on waste management, biodiversity, and the City’s energy and water usage. Quality Unique service-specific key performance indicators will be used to evaluate the overall quality of each service. The City of Stirling’s performance in service delivery and progress against project milestones will be reported to the Council and the City’s Executive team on a quarterly basis. This approach enhances accountability and transparency and improves the efficiency and effectiveness of services across the organisation. Further details on the City’s balanced scorecard can be found in the City of Stirling’s Performance Evaluation Framework.

the performance of revenue, operational expenditure and capital expenditure.

People Indicators will be used to measure employee turnover, workplace health and safety, annual leave planning and individual officer performance appraisals.

Customer service

People

Financial

Balanced scorecard

Quality

Environmental

11