City of Stirling Corporate Business Plan

OUR LEADERSHIP

Objective: Deliver excellent customer service

A customer-focused City

The City is committed to communicating and engaging with our community openly and inclusively to ensure they have the opportunity to participate in decision making and help shape our future. We will proactively seek out feedback and genuinely listen to the voices of all people in our community to understand their needs and set priorities. We will also continue to make it easier for our customers to receive services and have access to information online to improve the customer experience at all levels.

Strategy: How will we get there? • Provide consistent, responsive and efficient customer service • Involve, engage and inform our community • Transform the City’s digital environment to increase access to the City.

Key informing frameworks and plans • Customer Engagement Strategy • Community and Stakeholder Engagement Policy.

Services

2025/26 net service cost

Main services

Sub-services

FTE

• Community engagement

4.00

$1,122,819

Community Engagement Customer Experience

• Customer contact centre and front counter • Service improvement

30.39

$746,389 The cost of this service is $4,022,237, of

which $3,275,848 is fully allocated to service units

14.16

Nil The cost of this

Marketing & Communications

• Strategic marketing • Digital marketing • Graphic design • Corporate affairs (media) and internal communications

service is $3,152,850, which is fully allocated to service units

Other contributing services

All other City services

Projects

2025/26

2026/27

2027/28

2028/29

Local Focus Fund









Support small, high priority City-led initiatives identified through community engagement in a timely and reactive approach to local issues

Q1 Minimum of one project identified and completed Q2 Minimum of one project identified and completed Q3 Minimum of one project identified and completed Q4 Minimum of one project identified and completed

2025/26 budget

$150,000

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