City of Stirling Buildings Asset Managment Plan 2018 - 2028

performance in the provision of sports and recreation facilities has been steady throughout the six-year period, ranging from 7.6 to 7.9, while the importance varies from 8.1 in 2013, 9 in 2014 and 8.7 in 2016/17. For all the survey years, the City has achieved the minimum performance target of 7.

Figure 3.1 below represents the results of the annual customer satisfaction surveys from the last six years for the provision of sports and recreation facilities. The black arrow represents the minimum performance score the City aims to achieve, being a performance score of 7. The results from the surveys show the City’s

10 9 8 7 6 5 4 3 2 1 0

7.8 8.5 7.8 8.7 7.6 8.1 7.8 9.0 7.9 8.4 7.8 8.7

Score

2011

2012

2013

2014

2015/16

2016/17

Year

Performance

Importance

Min Performance Target

Figure 3.1 Annual customer satisfaction survey – provision of sports and recreation facilities

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