City of Stirling Digital Strategy

To keep up with rising expectations, we need to strive for operational excellence: • • •

Our people need to be agile and responsive. Access to smart, secure and modern technologies will boost service delivery and optimise city

We need to become a data-driven organisation to strengthen decision-making and improve service delivery with advanced analytics. We need to provide user friendly digital platforms that allow our community to easily access and manage services independently. This will enhance convenience and efficiency for everyone

We need to prioritise security and privacy as

we embrace new data and technologies. Maintaining a strong cybersecurity posture will foster trust, ensuring residents, businesses and our people feel secure and confident in the City’s digital systems.

operations to the expected quality

This people-centred Digital Strategy will guide the City of Stirling’s transition to a smarter, more efficient and connected City with five focus areas: • Our customers (community) Connected, inclusive and digitally enabled • Data and Business Intelligence Foundations Driving excellence for smarter City operations • Cybersecurity Futureproofing privacy and secure systems.

• Our people

• Technology

Empowering Team Stirling to lead, transform and excel

Empowering our people with modern and advanced solutions

Our digital aspiration

“Smart, connected and secure”

Smart Cities thrive on the seamless integration and connection of people, processes, technology, data and security. This improves resource management, enables smarter decision-making and provides efficient services - meeting the evolving needs of our community and driving progress towards a smarter future for all.

Our digital purpose

“Working at the City of Stirling is seamless and engaging with the City is effortless”

As a customer-focused City, we eliminate digital friction by ensuring interactions with the City are smooth and engaging for all; we create user-friendly digital platforms, integrate services and provide 24/7 online access to essential services. As a people-centred City, we equip and enable our people to succeed in their roles and provide high-quality, secure and efficient services, ensuring customer delight at every interaction.

City of Stirling Digital Strategy 2025 - 2028 | 7