City of Stirling Digital Strategy

Embedding the City’s values in our Digital Strategy We are building digital principles into the City’s culture, embedding it in everything we do to elevate how we connect, collaborate and serve our community.

Approachable: Ensuring our digital tools and channels are user-friendly, intuitive and accessible to our community and our teams, providing a welcoming and supportive experience.

Responsive: Choosing the right, cost-effective technologies while making data-driven decisions to benefit the community, promote sustainability and prioritise the security and privacy of all stakeholders, creating a trustworthy digital environment.

Transparent: Maintaining clear and open communication about digital initiatives, processes and data usage, building confidence with the community through accountability and visibility.

Innovative: Embracing cutting-edge technologies and creative solutions to continuously improve digital services, adapt to changing needs and drive forward-thinking advancements in customer service and enablement of our people.

The core outcome: support operational excellence Operational excellence is the outcome of deliberate, coordinated action across the five strategic focus areas. Each area contributes uniquely to streamlining operations, improving service delivery and building a digitally mature, resilient City. People, processes, technology and data form the foundation of our digital transformation. Together, they enable the City to operate with precision, agility and foresight.

8 | City of Stirling Digital Strategy 2025 - 2028