City of Stirling Digital Strategy

Agile methodologies

Leadership & vision

People Who we do it for Who does it

Process How work is done

Digital skills & training

Customer centricity

Data-driven decision making

Collaboration & communication

Data

Technology What work is done with

Cybersecurity

Architecture Integration Infrastructure

Diagram 2 – City of Stirling’s Operational Excellence Framework

We will achieve operational excellence by transforming how we serve our community, make decisions and operate internally. This includes: 1. Improving digital customer services Meeting today’s expectations and needs by delivering seamless, customer-centric digital services 2. Turning data into insights Driving actionable decisions and enhancing service delivery, whether that is financial, people or asset 3. Evolving the back office Streamlining and automating back-office operations.

The five key Digital Focus Areas

1. Our customers (community) Drive excellence by reducing

2. Our people

3. Data and business

intelligence foundations Enable real-time, insight driven decisions that reduce waste, improve forecasting and optimise resource allocation

Empower our people with tools and skills to work smarter, not harder (reducing process time and increasing consistency)

service friction, increasing accessibility and enabling self-service, which reduces operational load

4. Technology

5. Cybersecurity

Provide scalable, integrated systems that improve collaboration, reduce duplication, automate routine tasks and increase agility

Protect operational continuity and build trust, ensuring that

digital services remain resilient and compliant.

City of Stirling Digital Strategy 2025 - 2028 | 9