City of Stirling Transport Asset Managment Plan

3.1 Customer research and expectations The City of Stirling, since 1999, has undertaken yearly customer

The following figures 3.1, 3.2 and 3.3 show the results of the City’s annual customer survey for each of the three areas since 2011/12. It is important to note that under the heading of ‘provision and maintenance of roads’, residents include both the physical condition of the network and its traffic management function.

satisfaction surveys. These surveys canvass a sample of residents on their level of satisfaction with the City’s services. The goal of the City is to understand customers’ expectations and perceptions of levels of service and ensure asset management plans reflect the changing needs of the community. The survey covers three areas related to the transport network: • The provision and maintenance of roads • The provision and maintenance of pedestrian path ways • The provision and maintenance of cycle ways.

10

9

8

7

6

7.7

9.2

7.8

9.0

7.3

8.4

7.5

8.5

7.7

8.8

7.6

8.9

5

Score

4

3

2

1

0

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

Year

Performance

Importance

Min Performance Target

Figure 3.1 Customer survey – Provision and maintenance of roads

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