Corporate Business Plan 2026-2030

How we report on performance

The City of Stirling has adopted a ‘balanced scorecard’ approach to evaluate the performance and progress of its operational services across five primary fields, ensuring consistent assessment of service delivery against predetermined performance indicators. Our projects and programs, outlined in this

basis and communicated to the community in the Annual Report. This approach enhances accountability and transparency whilst cultivating efficiency and effectiveness of services across the organisation.

Corporate Business Plan, are measured by project schedule and budget. Performance evaluation and progress monitoring are reported to the Council and the City’s Executive team on a quarterly

The five primary fields of the balanced scorecard are:

5. Quality Using unique service-specific key performance indicators, services are measured to reflect the overall quality of each individual service.

1. Customer Service Indicators will measure customer and community satisfaction through independent surveys and internal analysis when handling customer correspondence. 2. Financial Standard accounting practice indicators such as budget variances are used to measure the performance of revenue, operational expenditure and capital expenditure.

Customer service

3. People Indicators are used to measure employee turnover, workplace health and safety, and annual leave planning.

People

Financial

Balanced scorecard

4. Environmental Performance measures relating to waste management, biodiversity, and the City’s energy and water usage are applied to relevant City services.

Quality

Environmental

City of Stirling

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